You have the right to receive a “Good Faith Estimate” for the total expected cost of any non-emergency items or services. This includes costs like exam fees, medical tests, and procedures. A good faith estimate does not take into account unforeseen circumstances, which may affect the cost of the health care services provided.

For more information, please call our billing office at (269) 428-3300, Option 2.

When balance billing isn’t allowed or if you believe you’ve been wrongly billed, you may contact:

• The No Surprises Help Desk operated by the U.S. Department of Health and Human Services (HHS) at (800) 985-3059, or visit https://www.cms.gov/nosurprises for more information about your rights under federal law.
• The Michigan Department of Insurance and Financial Services at (877) 999-6442 or file a complaint at https://www.michigan.gov/DIFScomplaints, or see this press release for more information about your rights under Michigan law.